Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCORG423C Mapping and Delivery Guide
Maintain quality service delivery
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | CHCORG423C - Maintain quality service delivery |
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Description | This unit describes the knowledge and skills required to perform work within a legislative and ethical framework to ensure the provision of high quality service delivery which supports the rights and interests of clients | ||
Employability Skills | This unit contains Employability Skills | ||
Learning Outcomes and Application | The skills described in this unit may be applied across a range of community services workplace contexts | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Demonstrate commitment to the delivery of high quality services to clients |
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Element: Develop and implement a framework for quality service delivery |
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Element: Monitor and review service delivery |
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